FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

Have a question about ZAVORAS, your order, shipping, returns, or our products?

We’ve answered some of the most common questions below.

ABOUT ZAVORAS

What is ZAVORAS?

VELORA is a modern e-commerce store focused on discovering and curating trending, useful, clever, and problem-solving products across different categories.

From Home & Kitchen and Gadgets to Beauty, Fitness, Automotive, Lifestyle, Pet Products, Baby & Kids, and more — we continuously explore products worth discovering.

Why does ZAVORAS sell products from different categories?

Because everyday life isn't limited to one category.

VELORA is built around product discovery, not a single niche. Our goal is to bring together interesting and useful products that can add convenience, solve everyday problems, or simply make life better.

How do you choose your products?

We look beyond trends.

We consider factors such as usefulness, practicality, product appeal, everyday relevance, and overall customer value when selecting products for ZAVORAS.

Not every trending product makes it into our store.

ORDERS

How do I place an order?

Simply:

  1. Choose the product you want.

  2. Select any available variant or quantity.

  3. Click Add to Cart.

  4. Proceed to checkout.

  5. Enter your delivery and payment details.

  6. Confirm your order.

You will receive an order confirmation after your order is successfully placed.

Can I cancel my order after placing it?

Order cancellation may not be possible once an order has been confirmed or processing has started.

If you need to request a cancellation, contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible.

Can I change my delivery address after ordering?

Please contact us as soon as possible if you entered an incorrect address.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an incorrect address results in a failed delivery or return-to-origin shipment, additional shipping or logistics charges may apply where permitted.

I received the wrong product. What should I do?

Please contact us within 48 hours of delivery.

Send us:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging and shipping label

  • A continuous, unedited unboxing video

Our team will review the claim and guide you through the next steps.

SHIPPING & DELIVERY

Where do you deliver?

We currently offer delivery across India, subject to courier availability and serviceability of the destination PIN code.

How long does delivery take?

Orders generally require approximately:

1–2 business days for processing.

Estimated delivery:

Gujarat: 6–7 business days
Most other locations: 7–10 business days
Certain remote locations: Up to approximately 15 business days

These are estimated timelines and are not guaranteed delivery dates.

Will I receive a tracking number?

Yes.

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Tracking updates can take some time to appear after dispatch.

Why is my tracking information not updating?

Sometimes courier tracking systems take time to update after a shipment has been picked up or transferred between facilities.

If there has been no meaningful update for an extended period, contact us with your order number and we’ll help you check the shipment status.

What happens if I am unavailable when the courier arrives?

The courier may attempt delivery again depending on the logistics provider and location.

Please ensure that your phone number and delivery address are accurate so the courier can contact you when required.

What happens if I refuse or don't accept my order?

If an order is refused or repeatedly cannot be delivered, it may be returned to the supplier or fulfilment facility.

Where permitted, applicable forward and reverse shipping or return-to-origin charges may be deducted from any eligible refund.

Do you offer international shipping?

Currently, ZAVORAS offers shipping within India only.

Can I request a specific delivery date?

We currently cannot guarantee delivery on a specific date.

Delivery depends on the courier network, destination, product availability, and other logistical factors.

RETURNS & REFUNDS

What is your return policy?

Return and refund requests generally need to be submitted within 48 hours of delivery.

Returns are primarily considered for eligible issues such as:

  • Damaged products

  • Defective products

  • Incorrect products

  • Missing items

  • Products materially different from what was ordered

Please refer to our Return & Refund Policy for complete details.

Do you accept returns if I simply change my mind?

Generally, no.

Change-of-mind returns are not accepted unless the specific product listing or applicable law provides otherwise.

Please review the product information carefully before placing your order.

Is an unboxing video required?

For damaged, defective, incorrect, or missing-item claims, a continuous, unedited unboxing video may be required.

We strongly recommend recording the complete package-opening process from the moment the parcel is received.

This helps us verify the condition of the package and product.

How do I request a refund or replacement?

Contact us within the applicable claim period and provide:

  • Order number

  • Description of the issue

  • Clear photographs

  • Continuous, unedited unboxing video where required

  • Any other information requested by our support team

After reviewing the claim, we will inform you of the applicable resolution.

How long does a refund take?

Once a refund has been approved, it is generally processed within 7 days, subject to the payment provider and banking system.

The actual time for the amount to appear in your account may vary.

Are shipping charges refundable?

Shipping charges are generally non-refundable, except where required by applicable law or where specifically approved under the applicable refund process.

Can I return an electronic product?

Certain electronic products may be non-returnable according to the applicable supplier/fulfilment terms.

If an electronic product arrives defective, damaged, or materially different from what was ordered, contact us within the applicable claim period with the required evidence.

PRODUCTS

Will the product look exactly like the images?

We make reasonable efforts to display products accurately.

However, minor differences may occur because of:

  • Lighting

  • Photography

  • Screen/display settings

  • Manufacturing updates

  • Packaging changes

  • Supplier stock variations

These minor variations do not necessarily indicate that the wrong product was received.

What does "Assorted Colour" mean?

If a product is listed as Assorted Colour, the colour is selected based on available stock.

A specific colour cannot be guaranteed unless the product listing specifically allows you to select one.

Are your products safe to use?

Products should always be used according to their manufacturer's instructions and intended purpose.

For products involving babies, children, electrical components, beauty, fitness, wellness, automotive use, or other safety-sensitive applications, please carefully read the product information and instructions before use.

Are your products medically approved?

Unless explicitly stated and supported by appropriate documentation, ZAVORAS does not represent products as medical devices, treatments, or professionally certified products.

We do not make medical or therapeutic guarantees about our products.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location, order, and payment-provider availability, options may include online payment and Cash on Delivery (COD).

Is my payment information secure?

Payments are processed through third-party payment providers using their applicable security systems.

VELORA does not ask customers to share sensitive payment information through email, WhatsApp, social media, or other unofficial channels.

Why isn't Cash on Delivery available for my order?

COD availability can depend on:

  • Product

  • Delivery location

  • Order value

  • Courier availability

  • Supplier/fulfilment restrictions

  • Other operational conditions

If COD is not shown during checkout, it is not currently available for that order.

CUSTOMER SUPPORT

How can I contact ZAVORAS?

You can contact us through our Contact Us page.

Email: vnakul255@gmail.com

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Please include your order number whenever contacting us about an existing order.

How long does customer support take to respond?

We generally aim to respond within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high enquiry volume.

STILL HAVE QUESTIONS?

Didn't find the answer you were looking for?

Our support team is here to help.

CONTACT US

Have an order? Please keep your order number ready so we can assist you faster.