Refund policy

ZAVORAS — Return & Refund Policy

Last Updated: September 15, 2026

At ZAVORAS, we want you to receive your order in good condition and as described on our website. Because our products are fulfilled through third-party fulfillment and logistics partners, our return and refund process follows the applicable fulfillment-partner requirements.

Please read this policy carefully before placing an order.

1. Return Request Period

Return or refund requests must be submitted within 48 hours of delivery.

Requests submitted after 48 hours may not be accepted.

To request a return or refund, please contact us through our Contact Us page or designated customer-support channel with your order details and required evidence.

2. Damaged or Defective Products

If your product arrives damaged or defective, you must contact us within 48 hours of delivery.

An unboxing video is mandatory.

The video should:

Clearly show the unopened package before opening, where possible
Show the package being opened continuously
Clearly show the product received
Clearly demonstrate the damage or defect
Show all items received with the order

Photos may also be requested as supporting evidence.

Without sufficient unboxing evidence, your claim may be rejected.

Claims for defective electronic products are not eligible for return or refund under the applicable Wukusy policy.

3. Missing Items

If any item or component appears to be missing from your package, contact us within 48 hours of delivery.

An unboxing video is required for missing-item claims.

After reviewing the evidence, we will submit the issue for investigation. If the missing item is confirmed, the applicable resolution will be provided.

4. Wrong Product

If you receive a product that is materially different from the product you ordered, contact us within 48 hours of delivery.

Please provide:

Order number
Photos of the product received
Photo of the shipping label
Unboxing video, if available/requested

Your claim will be reviewed before any replacement or refund is approved.

5. Refund Approval

Submitting a return/refund request does not automatically guarantee a refund.

All requests are subject to review and approval based on:

Condition of the product
Evidence provided
Unboxing video
Nature of the issue
Applicable fulfillment-partner rules

The final refund amount is subject to approval.

6. Return Shipping

If a return is approved, the customer may be responsible for the return shipping cost.

We recommend using a tracked shipping service when returning an approved product.

Do not send any product back before receiving return instructions from ZAVORAS.

Wukusy's current policy states that dropshippers/customers are responsible for return shipping costs.

7. Shipping Charges

Shipping charges are non-refundable, except where applicable law requires otherwise.

This includes applicable original shipping charges associated with the order.

8. Refused / Rejected Delivery

If a customer refuses to accept a parcel after it has been dispatched, or the parcel cannot be delivered because of customer-related reasons, the order may be returned to the sender.

Wukusy states that when a parcel is rejected after dispatch, twice the original shipping charge (forward + reverse shipping) may be deducted before a refund.

Therefore, any eligible refund to the customer may be reduced by applicable forward and reverse shipping charges, where legally permitted.

9. Incorrect Address or Customer Unavailability

The customer is responsible for providing accurate delivery information.

This includes:

Full name
Complete address
City
State
PIN code
Valid phone number

If an order cannot be delivered because of an incorrect/incomplete address, unavailable recipient, or refusal to accept delivery, the shipment may be returned to the sender and applicable shipping costs may be deducted from any eligible refund.

10. Change of Mind

ZAVORAS does not offer general change-of-mind returns.

This includes situations such as:

You no longer want the product
You ordered the wrong product
You found another product you prefer
The product does not suit your personal preference
You changed your mind after placing the order

However, nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable law.

11. Non-Returnable Products

The following are generally not eligible for return/refund under the applicable Wukusy policy:

Electronic products
Used products
Products damaged after delivery due to customer handling or misuse
Products marked as non-returnable
Products that do not meet the applicable return requirements

Wukusy specifically lists electronic products as non-returnable.

12. Product Condition for Approved Returns

Where a return is approved, the product must generally be:

Unused
Undamaged
In its original packaging
Complete with all applicable components/accessories

A return may be rejected if the product has been used, damaged, altered, or returned incomplete.

13. Refund Processing

Once your refund request has been approved, the refund will generally be processed within 7 days.

The time required for the amount to appear in your bank account or payment method may vary depending on the payment provider or bank.

14. Order Cancellation

Orders cannot generally be cancelled after order confirmation.

Once an order has been confirmed and submitted for fulfillment, cancellation may no longer be possible.

However, an order may be cancelled by the fulfillment provider in situations such as:

Product unavailable
Pricing errors
Non-serviceable PIN code

Where such cancellation occurs, the applicable refund will be processed.

15. Colour Variations

For products available in assorted colours, customers cannot request a specific colour unless the product page explicitly states otherwise.

The colour supplied may depend on stock availability at the time of dispatch.

Therefore, receiving a different colour from what you expected does not automatically qualify as a defective or incorrect-product claim when the product was clearly listed as an assorted-colour product. Wukusy states that specific colours may be selected at dispatch based on sourcing and stock availability.

16. How to Submit a Return or Refund Request

Contact ZAVORAS within 48 hours of delivery.

Include:

Order Number:
Product Name:
Reason for Request:
Photos:
Unboxing Video:

For damaged, defective, or missing-item claims, the unboxing video is particularly important.

After receiving your request, we will review the information and provide further instructions.

17. Important Notice

ZAVORAS acts as the customer-facing seller while products may be fulfilled through third-party fulfillment and logistics partners.

Because of this, certain return, refund, shipping and delivery resolutions are subject to the policies and investigation procedures of our fulfillment and logistics partners.

However, nothing in this policy is intended to limit any mandatory consumer rights or remedies available under applicable law.