Shipping policy

ZAVORAS — Shipping Policy

Last Updated: September 15, 2026

At ZAVORAS, we work with fulfillment and logistics partners to process and deliver orders across India. We aim to make your shopping experience simple, transparent, and reliable.

Please read the following shipping information before placing your order.

1. Shipping Coverage

ZAVORAS currently ships orders to locations across India, subject to courier availability for the delivery PIN code.

Some remote or restricted PIN codes may have limited delivery availability or longer delivery times.

2. Order Processing

Orders are generally processed and handed over for shipment within 1–2 business days after the order is successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

In some cases, orders may be dispatched sooner.

3. Delivery Time

After dispatch, standard delivery generally takes:

  • Gujarat: approximately 6–7 business days
  • Other Indian states: approximately 7–10 business days
  • Certain remote PIN codes: delivery may take up to 15 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on the destination, courier network, weather, public holidays, operational conditions, and other circumstances beyond our control.

Estimated Overall Timeline

For most customers:

Order Processing: 1–2 business days
Transit & Delivery: 6–10 business days
Possible extended delivery: Up to 15 business days for certain PIN codes

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout.

Shipping charges may vary depending on the product, destination, order weight, and fulfillment requirements.

5. Order Tracking

Once your order has been dispatched, tracking information will be updated in your order details.

You may use the provided tracking information to follow your shipment's progress.

Please allow some time for the courier's tracking system to update after dispatch.

6. Delivery Delays

While we work with our fulfillment and courier partners to deliver orders on time, delays can occasionally occur.

Possible reasons include:

  • Weather conditions
  • Public holidays
  • Courier network disruptions
  • High shipping volumes
  • Remote delivery locations
  • Incorrect or incomplete address information
  • Operational or logistical issues
  • Events outside our reasonable control

A delay does not automatically qualify an order for a refund.

If your shipment appears to be significantly delayed or stuck in transit, please contact us. We will work with the relevant logistics partner to seek an update or resolution.

The resolution of transit delays may depend on the respective logistics provider.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

This includes:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

ZAVORAS is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

If an address correction is requested after dispatch, we cannot guarantee that the courier will be able to make the change.

8. Failed Delivery / NDR

If a courier attempts delivery but the recipient is unavailable, unreachable, or otherwise unable to receive the package, the shipment may enter a Non-Delivery Report (NDR) process.

Where available, we may coordinate with the logistics partner to arrange a further delivery attempt.

Please ensure that your phone number remains reachable during the delivery period.

Wukusy currently advertises NDR handling through its platform, including reattempt functionality for missed deliveries.

9. Refused or Unaccepted Orders

If a customer refuses to accept a correctly shipped order or repeatedly fails to receive the shipment, the order may be returned to the fulfillment partner.

Any refund in such circumstances will be handled according to our Return & Refund Policy and applicable law.

Additional shipping, return-to-origin, or other non-recoverable costs may affect the amount refunded where legally permitted.

10. Lost or Damaged Shipments

If your package appears to have been damaged during delivery, please contact us as soon as possible with photographs and/or video evidence.

If a shipment is lost or cannot be delivered, we will coordinate with the relevant fulfillment or courier partner to investigate the shipment.

The final resolution may depend on the courier's investigation and the circumstances of the shipment.

11. Product-Specific Shipping Information

Some products may have shipping conditions that differ from our standard shipping estimates.

Where applicable, product-specific shipping information displayed on the product page or checkout will take precedence.

12. Multiple Products in One Order

If you purchase multiple products in the same order, they may be fulfilled separately depending on stock availability and fulfillment requirements.

This means products from the same order may occasionally arrive in separate packages or at different times.

13. International Shipping

ZAVORAS currently does not offer international shipping.

Our current shipping service is limited to India.

14. Contact Us

If you have questions about your shipment, please contact us through our Contact Us page.

When contacting us regarding an order, please provide:

  • Order number
  • Customer name
  • Phone number/email used for the order
  • Tracking number, if available
  • Description of your concern

Our team will review your request and assist you as appropriate.