TERMS OF SERVICE

Last Updated: September 15, 2026

Welcome to ZAVORAS. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. ABOUT ZAVORAS

ZAVORAS is an online e-commerce store that curates and sells products across various categories, including but not limited to Home & Kitchen, Gadgets & Electronics, Beauty & Personal Care, Fitness & Wellness, Automotive, Lifestyle, Pet Products, Baby & Kids, and other categories.

We may source products through third-party suppliers and dropshipping/fulfilment partners. Products may therefore be shipped directly from our fulfilment or supplier partners to the customer.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide during checkout is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, interfere with, or attempt to compromise the website or its services.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate.

However:

  • Actual product colour may vary slightly due to lighting, photography, display settings, or availability.

  • Packaging and minor product appearance may vary from images shown.

  • Product specifications may change due to supplier or manufacturer updates.

  • Assorted-colour products may be supplied in any available colour and a specific colour may not be guaranteed.

  • Product availability may change without prior notice.

We do not guarantee that every product image or description will be completely identical to the physical product in every minor detail.

4. ORDERS

When you place an order with ZAVORAS, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation containing your order details.

An order is subject to acceptance and product availability.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect or obvious pricing errors

  • Incorrect or incomplete customer information

  • Non-serviceable delivery locations

  • Suspected fraudulent or abusive transactions

  • Supplier or fulfilment limitations

  • Technical or system errors

If we cancel an order after payment has been received, the applicable refund will be processed to the original payment method, subject to applicable law and our refund procedures.

5. PRICING

All product prices displayed on ZAVORAS are subject to change without prior notice.

We may correct pricing errors, promotional errors, or technical errors at any time.

If an obvious pricing error affects an order, we may contact you regarding the order or cancel the affected order and provide an applicable refund where required.

Any applicable taxes, shipping charges, or other charges will be displayed at checkout where applicable.

6. PAYMENT

We use third-party payment service providers to securely process online payments.

ZAVORAS does not directly store complete payment-card information on its own systems unless specifically stated otherwise.

You agree to provide accurate payment and billing information and authorize the applicable payment provider to process your transaction.

7. CASH ON DELIVERY

Cash on Delivery (COD) may be available only for selected products, locations, orders, or customers depending on courier and fulfilment availability.

COD availability shown at checkout will be considered the applicable availability for that order.

We may restrict or disable COD for certain orders or locations where permitted.

8. SHIPPING & DELIVERY

Orders are processed and shipped through our fulfilment and logistics partners.

Our standard estimated processing and delivery timelines are:

Order Processing: Approximately 1–2 business days.

Estimated Delivery: Approximately 6–7 business days within Gujarat and 7–10 business days for most other locations.

Certain remote or difficult-to-service PIN codes may require up to approximately 15 business days.

These are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Remote locations

  • Incorrect address information

  • Customer unavailability

  • Delivery restrictions

  • Logistics or operational issues

For complete information, please refer to our Shipping Policy.

9. TRACKING

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

ZAVORAS is not responsible for delays caused by courier tracking-system updates.

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid contact number

ZAVORAS is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping, return-to-origin, or reshipping charges may apply where permitted.

11. FAILED DELIVERY & RETURN TO ORIGIN

If a shipment cannot be delivered because of:

  • Incorrect address

  • Customer unavailability

  • Repeated failed delivery attempts

  • Refusal to accept the package

  • Incorrect contact information

  • Other customer-related delivery issues

the shipment may be returned to the fulfilment partner or supplier.

Where permitted, applicable forward and/or reverse shipping or logistics charges may be deducted from any eligible refund.

12. RETURNS & REFUNDS

ZAVORAS follows a product-specific return and refund process based on our fulfilment and supplier requirements.

Return or refund requests generally need to be submitted within 48 hours of delivery.

For damaged, defective, incorrect, or missing-item claims, customers may be required to provide:

  • Order number

  • Clear photographs

  • A continuous, unedited unboxing video

  • Relevant product/package evidence

An unboxing video is particularly important for damage, defect, or missing-item claims.

Returns may be rejected where the product has been:

  • Used improperly

  • Damaged after delivery

  • Altered or modified

  • Returned without required parts/accessories

  • Returned without the original packaging where required

  • Reported outside the applicable claim period

Change-of-mind returns are generally not accepted unless specifically stated for a particular product.

For complete details, please refer to our Return & Refund Policy.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded.

13. ELECTRONIC PRODUCTS

Certain electronic products may be classified as non-returnable according to the applicable supplier or fulfilment terms.

Please carefully review the product information before placing an order.

Where a product is defective or materially different from what was ordered, please contact us within the applicable claim period with the required evidence.

14. ASSORTED COLOURS & VARIATIONS

For products listed as Assorted Colour, Random Colour, or similar:

A specific colour cannot be guaranteed.

The colour shipped will depend on the stock available with the fulfilment/supplier partner at the time of dispatch.

Customers should not place an order for an assorted-colour product expecting a specific colour unless the product listing specifically provides colour selection.

15. PRODUCT USE & SAFETY

Customers are responsible for using products according to the manufacturer's instructions and intended purpose.

Certain products may require additional care, supervision, or safety precautions.

ZAVORAS does not provide medical, professional, therapeutic, or safety certification for products unless explicitly stated on the relevant product page and supported by appropriate documentation.

For baby, beauty, fitness, wellness, electrical, automotive, or other safety-sensitive products, customers should carefully review product instructions and use the product appropriately.

16. THIRD-PARTY SUPPLIERS & FULFILMENT

ZAVORAS may use third-party suppliers, manufacturers, fulfilment partners, courier companies, payment providers, and other service providers to operate the store and fulfil customer orders.

These partners may handle activities such as:

  • Product fulfilment

  • Packaging

  • Shipping

  • Tracking

  • Returns

  • Replacement processing

  • Payment processing

Products may be shipped directly from a third-party fulfilment or supplier facility.

We remain committed to assisting customers with order-related issues in accordance with our applicable policies.

17. THIRD-PARTY SERVICES

Our website may use third-party services and integrations for payment processing, analytics, shipping, customer communication, advertising, fulfilment, and other operational functions.

Third-party services may have their own terms and privacy policies.

VELORA is not responsible for the independent policies or practices of third-party services.

18. INTELLECTUAL PROPERTY

All content available on the VELORA website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Layout

  • Icons

  • Original marketing content

is owned by or licensed to VELORA or its respective rights holders, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission.

19. PROHIBITED USE

You agree not to use our website to:

  • Violate applicable laws

  • Commit fraud

  • Submit false information

  • Attempt unauthorized access

  • Disrupt website functionality

  • Introduce malicious software

  • Scrape or copy website content for unauthorized commercial purposes

  • Abuse promotions, discounts, refunds, or returns

  • Interfere with another customer's use of the website

We reserve the right to restrict or terminate access where misuse is identified.

20. WEBSITE AVAILABILITY

We aim to keep the VELORA website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Hosting problems

  • Software updates

  • Security measures

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

21. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily indicate endorsement.

ZAVORAS is not responsible for the content, availability, security, or practices of third-party websites.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZAVORAS will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

23. INDEMNIFICATION

You agree to indemnify and hold VELORA harmless from claims, losses, liabilities, damages, or expenses arising from your:

  • Violation of these Terms

  • Misuse of the website

  • Fraudulent or unlawful activity

  • Violation of third-party rights

  • Misuse of purchased products

to the extent permitted by applicable law.

24. PRIVACY

Your use of ZAVORAS is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, stored, and processed.

25. CHANGES TO THESE TERMS

ZAVORAS may update these Terms of Service from time to time to reflect changes in our business, services, supplier arrangements, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer protection laws and regulations.

27. CONTACT US

If you have any questions regarding these Terms of Service, your order, shipping, returns, refunds, or our products, please contact us through our Contact Us page.

ZAVORAS Customer Support
Email: vnakul255@gmail.com
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

By using the ZAVORAS website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.